Updated 10Jul14
Meritnation had called up the day I posted on mouth shut and extended the course till class IX.
I won’t say I am a loser for the money I had spent but it ended up as a breach of trust. I did not request them for any extension to class X although I know it was my right as a customer.
I will be cautious in future.
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I had taken a three year course for my daughter(ICSE Class VIII, IX and X) under a offer from meritnation. It was started in 2013 and was supposed to be valid till 2016 and renewed every year. When I made the payment I just received a mail that the payment has been received and your course is active. the duration of validity was not confirmed anywhere.
I had however taken a confirmatory email from the meritnation staff just to ensure that I have a mail saying clearly that the course was valid for three years and will be valid till 2016.
In 2014 the course automatchandru021y got renewed for class IX but we got transferred and I requested the change of board to CBSE as my daughter had shifted to CBSE school. That is when the problem started. First the staff could not activate the course for almost a week when my daughter was giving a unit tests and then I got a shocker from their staff that the course that was registered was only valid till class VIII and no further extension was possible. It was also told first meritnation at best offers only 10-15% discount and nothing more than that.
I sent them the mails clearly showing the offer( 50% discount) and the confirmatory mail from meritnation staff confirming the three year validity. I even told that the validity in meritnation system also got renewed to 2015 as well and there seemed to be some error in their understanding. The counselor also confirmed that what I said was right but the mail was not from @meritnation.in instead it was sent from the personal account of the meritnation staff and hence was not valid.
I wrote to the meritnation customer care but instead of going in depth with half an hour received a mechanical reply just confirming that the course was no longer valid.
I therefore warn all the users to refrain from choosing any promotional event from meritnation or a long term course as it is likley that their internal systems are not tuned to keep the database and there is a high probability that it may get cancelled without any prior notice or call from meritnantion .