I had a horrible experience with Dr Puneet Gupta, medical oncologist(cancer specialist) & his team(Dr Amar & Dr R K Arora) in Metro hospital at Preet Vihar, Delhi. My uncle was having low grade fever for 6 months and since a week he was getting pain in lymph node in the front leg region.
Dr Puneet checked my uncle, was very sweet & advised my uncle a series of tests - PET, Bone marrow biopsy & lymph node biospsy(in that order), blood tests etc(total cost: Rs 50000+). The reports were nil - no infection, no cancer etc. The area around lymph node became a huge boil after the biospsy by Dr R K Arora & started oozing pus. On 7th day when he could not bear the pain & we took him to casualty(sunday). The doctor refused to see him as it is not his patient! Just gave him pain killers and asked him to come on Monday & see Dr Amar who is your doctor.(Am I in a mall or a hospital? This is not my shop but take him to Dr Puneet’s shop?) Sunday night my uncle was in great pain & almost crying even though he is a brave man.
On Monday, he went empty stomach to Dr Amar who first refused to see the region(no time) and then on our pleading saw it & then consulted Dr Puneet Gupta on phone. The region was oozing pus & was red. The infection from biopsy had spread.
Instead of cleaning & surgically removing the big boil on lymph node(see pic), he asked us to take the slides from Metro Noida branch and refer to another Lab for second opinion( I think Dabur in new delhi). More money! No pus cleaning, no removal - just take him to another opinion. Criminal. Total apathy. We then rushed for slides(cancer is so scary that it kills your reasoning) not realizing that Metro had a duty to do an emergency clean up FIRST. We thought that this is more urgent. Metro Noida asked us to come on Tuesday for slides. Fools we are. real fools. Monday night for my uncle was perhaps the most horrible in his lifetime.
On tuesday, thank god, we went to AIIMS and the surgeon in OPD took control. He operated on him by evening & stopped the serious infection going to organs. Almost drained 150ml of pus. I want to thank AIIMS surgical department really(Dr Sandeep Agarwal was the dr) . Shame on Metro doctors who are so polite when you show them & change colors when they think that the patient cannot be milked further. Look at the boil when we showed them & they asked us to show the biospy slides & we wasted 24 more hours in addition to 2 previously. they gave only pain killers.
For god sake, if you have messed and infected your patient during biopsy, own up, give us a way out & not throw us to another opinion
Update on 4th Nov(sunday), 2012: He is still in AIIMS(surgery done on Tues). Yesterday they scrubbed the very deep wound with a knife & drained it something soapy. Very painful. Praying that septic does not spread.
Update on 8th November: Discharged on 5th Nov; Recovering; Diagnosed as TB; TB medicines started
Update on 8th December, 2012: Recovered fully; Drove his car today; Responding well to TB medicines; No fever in last 30 days; THANKS AIIMS, the Govt Hospital(Special thanks to Dr Sandeep Aggarwal from Surgery & his team). You beat these Metro Diseased Monsters any day.