Ordering and delivery is very prompt but refunds are an entirely different matter. I had returned the product on 01-07-2015 and the refund happened today i.e. 10-08-2015 a full month and 10 days later. In the meantime I was repeatedly asked for details and false promises were made to me.
Above all this getting in touch with the customer service representative(CSR) is very difficult and if you do happen to get to him then a standard reply is given and he is more hard pressed on speaking than listening.
Senoirs or management is out of bounds for the customers and the sole point of contact is the CSR.Buying is good from the company, but you will not receive your money back without fighting nail n tooth.