Hi
I have made 5 transactions towards my MTNL Landline bill on 23/10/2015 as follows
Bill Payment for 2044284996(MTNL Delhi) Transaction Id: BILL184772367? 1, 310.00
Bill Payment for 2044284996(MTNL Delhi) Transaction Id: BILL184771884? 1, 310.00
Bill Payment for 2044284996(MTNL Delhi) Transaction Id: BILL184771737? 1, 310.00
Bill Payment for 2044284996(MTNL Delhi) Transaction Id: BILL184771545? 1, 310.00
Bill Payment for 2044284996(MTNL Delhi) Transaction Id: BILL184771271? 1, 310.00
On 26th Oct 2015 one of the transaction get updated with MTNL but rest 4 with Mobikwik it shows as successful but MTNL didn’t get the Money. so on 29th Oct I raised a ticket using there support system Ticket Number # 3757987.
These payments haven’t been done to MTNL yet as I still see is as pending payments with MTNL.
Also every time I call to Mobikwik I been told that the money will be reverse within 24 hours but still no resolution.
I will advice everyone not to use the service as they give you only runaround.Please advice what to do and what legal action I can take regarding the same.