After RBI has opened there doors to mobile money, all companies started there app based services like oxigen, aishwaryasingh23tm, mpesa and others. Seeing the ease of aishwaryasingh23ing with just one login I was lured to the app. also constant advt, I was lured to the the app and downloaded it. Alas! What A mistake. What a nightmare. Still I am cursing me that I downloaded the app. It appear that the company is run by fraudulent people of north. I downloaded the app and transferred Rs 5000/- to my wallet(Account) on 8th oct. When Ii again opened the app there appeared your account is locked. I was shocked. I called there center, they first asked me to wait 24-48 hrs. then after 3-4 days they asked me to send all transaction deatils, scanned copy of transaction, photo id and address id to documents @mobikwik.com. Again 3-4 days nothing has happened so again I called, this time they asked me to submit same documents to fraudalert@mobikwik.com. I did it. again nothing happened. This time I created a ticket on there website. in two days they emailed me that the issue has solved and our representative will call you in 24-48 hrs. Nobody called. Again I called them and today on 30th Oct I have been told to submit the same documents to validation@mobikwik.com.and cc to documents@mobikwik.com. What the f*. After one month still my account is locked. So the mobikwik appeared to fraudulent people without any transparency. They want use peoples money locking them God knows for how many days. Thay have not asked me once to submit document before transferring the money. There support staff is not knowledgeable and ask to do new thing every time so they are also clueless. So if you want to use mobikwik, beware of there policies and if want headache then only use it.