Recently I had a humilitating experience while shopping at Monday2Sunday, Koramangala outlet. While most of the operational staff were well mannered, the shop manager was more of a rule book kind of person, with humanitarian consideration while dealing with people. He lacks the knowledge and experience in handling people, and there is always a better way of saying that certain things are not allowed, instead of being rude.
I have noticed it many times and did not write about it, until it happened to me regarding the coupons while making payment.
There is no proper board indicating what is payable using coupons and what is not. This could have been politely explained, and not rudely telling the cashier (indirectly to me) not to accept payments by coupons. I was fortunate to carry a credit card, else I would have to cut a sorry figure and for having wasted my time shopping at this outlet. I wonder if the management will train their shop managers better in handling people.
I got the feeling that the manager was not bothered to entertain me any futher. Hence I have decided never to shop at Monday2Sunday until I hear for some improvement.