#Zeroesnextdoor
This is not a new occurrence. Infact, the large mass is quite used to it. But there comes a time when someone needs to raise voice, and someone sensible needs to hear.
Booth 801. Noida Sector 12 X Block Market.
7:50 am. The booth owner(or possibly the owner’s son), is in no mood to respect it’s customers. Being a high density area, he must have done sufficient business since morning 5 am. So possibly he does not want more business. And hence has a sense of disrespect for the people on the other side of the counter.
He knows no one can do any harm to his business. He has the contract for stipulated months or may be years. And he cares two hoots about customer service.
So treating customers like a piece of garbage is his idea about customer service. Oh, he is not here to serve customers. He is doing a favour to the customers who’need’ milk. And hence the arrogant tone. "Change hai toh lao, varna nahin milega". On requesting, his pitch is even more louder, and arrogant. And that doesn’t stop there. "Jao kar lo complaint", is the final phrase.
And this is the face you have been campaigning about? The #Heroesnextdoor?
You want us consumers to give respect to your booth owners. How about a campaign to teach them how to’give’ respect.
This wasnt new. I might not be the only one who felt offended. But today, I refuse tobtake this. And this may just be a start.
Let’s see how our good old Mother Dairy accepts and changes this sad state of affairs at almost all of its booths. Let’s see what you do to resolve this.
Regards, so far
Abhineet Seth
+91 95405 07007