Dear Motorola lenovo team,
This review is to express distrust and dissatisfaction in so called BRAND motorola lenovo, due to worst customer complaint handling.
Don’t be a fool by buying MOTO products, especially smart watch
AFTER WARRANTRY, Moto 360 watch cannot be REPAIRED it can only be REPLACED
I REQUEST EVERYONE NOT TO WASTE YOUR VALUABLE MONEY ON MOTO 360 SAMRTWATCH. I WAS EXTREMELY HAPPY CUSTOMER WITH WATCH.
BUT UNFORTUNATELY, I GOT TO KNOW THE OTHER SIDE OF COIN, IS MOTO 360 WATCH CAN NOT BE REPAIRED, IF ANYTHING GOES WRONG AFTER WATCH IS OUT OF WARRANTY.
IDEALLY AFTER SALE SERVICE IS REQUIRED ONLY WHEN YOUR PRODUCT IS OUT OF WARRANTY BECAUSE WHEN IT IS IN WARRANTY EVERYONE IS GOING TO SHOW THE NICE PICTURE TO CUSTOMER.
I HAD RAISED MY ISSUE WITH MOTOROLA ON 12TH SEPTEMBER AND ON 20 TH OCTOBER AFTER BREAKING MY HEAD WITH THEM THEY TOLD ME THE SAME LINE WHAT I WAS TOLD ON VERY FIRST DAY THAT “AFTER WARRANTRY Moto 360 watch cannot be REPAIRED it can only be REPLACED”
AS MOTO 360 2ND GEN WATCH WAS OUT I HAD STARTED FACING SOME ISSUE WITH MY WATCH, BUT AFTER SOME TIME IT JUST STARTED SHUTTING DOWN COMPLETELY AND "THE END".
THEY took the watch saying, they will send the watch to the head office service center in Delhi, but the watch was lying with them in their service center. After a lot of email conversation and phones they told us that we have check the watch and not able to detect the exact problem. On forcing they said the repair cost will be as good as new watch.
While collecting the watch back, I asked them to show the relevant proof of sending the watch to head office branch. But they only had internal communication email, sating we cannot do anything about Out Of Warranty watch. Then why the hell did you take the watch and wasted my time.
Friends Motorola/Lenovo company consider customers Fool, they feel they can just waste our time and money. So this is my honest review about Motorola products. please consider all this points before buying any MOTO products.
I SUGGEST BEFORE BUYING ANY SMARTWATCH CHECK AFTER SALE SERVICE FIRST.
APPLE IS THE COMPANY WHO REPAIR AND REPLACE WATCH IN INDIA EVEN IF IT IS BROUGHT FROM APAC REGION AND USA AND CANADA.
DO NOT WASTE YOUR MONEY ON MOTOROLA PRODUCTS.