I have been MTNL user since 10 years . then I bought broadband connection too . And used mtnl broadband for 5 years and recently I switched to local internet provider.
Reasons for switch
There packages are not inclusive of all taxes and they do increase that from time to time.
Speed for the price seems like unaffordable compare to competition for unlimited plans
Speed is highly unreliable I have been using 2mbps plan for rs. 800 per month which having upto 12GB 2Mbps speed there after 1mbps. And believe me I USED THIS PACK FOR MORE THAN 1.5 YEARS AND NEVER TOUCHED THE SPEED OF 2MBPS. always got 1mbps or lower.
And I every month I noticed the speed 512kbps for half of the month.
It means I get speed of max 1mbps and rest of the time 512kbps.
Which was really annoying.
Even I complained then they told me that we promisd that speed upto 2mbps so its not necessory that u will get that speed.
Hence I switched and felt much better experience.