I had booked a package with mustseeindia.com on December 15, 2014. The plan was to visit Dharamshala and Dalhousie in the last week of January 2015.(Trip ID: 238834)
I would like to detail out every bit of the hardships that I faced as a consequence of booking a tour with this website. This was my first experience and I am very sure I would never come back to mustseeindia again nor recommend it to any of my friends.
Even on repeatedly inquiring about the status of my booking, I got a very over-confident answer from the team that all my booking were confirmed. I even talked to the Travel Consultant regarding this and the only answer I got was that all my bookings were confirmed.
On the day I was supposed to reach my hotel, I called the hotel asking for directions. That was when I discovered that there was no booking in my name. I again contacted the representatives from mustseeindia regarding this and as usual got an arrogant reply stating my booking was confirmed.
- I reached Dharamshala at around 7.30 pm and was shocked to discover that there was no booking in my name. Repeated calls to the company representatives did not yield anything positive. With temperatures hovering around 3-4 degrees Celsius, and the town gradually shutting down, I was left high and dry with my parents alongwith me. I had to search for hotels on my own for about an hour and then found a place to spend the night.
It’s shameful on the representatives part that on discovering about this mistake, he did not even offer me a refund for a room I booked irrespective of the cost but very cleverly said, he would refund me the money that I had originally spent on the hotel in my package.
On top of all this, its even more disgusting that I never even received an apology mail from you and neither there is any update on my refund which I must receive.
On top of all this I had to call the customer care 4-5 times to get my refund. Hoping to get my refund soon!