Story of a broken heart of an emotional shopper, who loves the smell of new clothes shiny shoes, spacious bags and Ethereal Perfumes! @ India’s Largest on Line Store- Myntra
Me- Ordered a product(Shoe on Myntra) . Sceptical as any first time online customer and esp. with shoes. But with the brand promises and so Called Easy return policies, went ahead and ordered the product
Myntra- The product reached in 3 days.
End of a Happy Beginning, and Beginning of a frustrating and infuriating Experience with - India’s Largest on Line Store- Myntra
Me- Ummmm would require a size bigger, Read the instructions packed it back and Requested for a return
Morning- Myntra Day 1
Myntra Day 1- Here’s your product for exchange
Me- Handed over the product for exchange
Myntra- There’s No Box, We cannot Exchange
Me - The Product did not come in a box.
Customer care Day1 - Oh! There has been an issue, the product did not have a box will update the Delivery Guy.
Evening- Still Day 1
Myntra Day 1- Here’s your product for exchange
Me- handed over the product for exchange
Myntra- There’s No Box, We cannot Excahnge it
Me- The Product did not come in a box
Customer care Day1 - Oh! There has been an issue, the product did not have a box will update the Delivery Guy.
( The delivery Guy Leaves without exchanging the product, says he will wait for an approval from his back end and Return)
Myntra Delivery Guy Returns and Story Continues.
Morning- Myntra Day 10
Myntra Day 10- Here’s your product for exchange
Me- handed over the product for exchange
Myntra- There’s No Box, We cannot Exchange
Me- The Product did not come in a box
Customer care Day 10 - Oh! There has been an issue, the product did not have a box will update the Delivery Guy.
Evening- Day 10
Myntra Day 10 - Here’s your product for exchange
Me- handed over the product for exchange
Myntra- There’s No Box, We cannot Exchange it
Me- The Product did not come in a box
Customer care day 10 - Oh! There has been an issue, the product did not have a box will update the Delivery Guy.
(The delivery Guy Leaves without exchanging the product, says he will wait for an approval from his back end and Return)
For an enthusiastic shopper/ Shopperholic, obsessed with the feel of new products- Somebody who would wear the product and walk out of the store. This has been a saddening experience and also a question on the marketing Psycology and how it has been misused and played with by these fake promises. Almost like a 5 year old wait who waits impatiently at the doorstep everyday for the delivery man, She waits….