Brought Vans Atwood from Myntra, Had size issues I normally wear size 7, However Vans was a snug fit so needed a bigger size for a comfy fit. So tried Myntra exchange policy and it stated that service is not available for my area. I was confused since they had size 8 and I can buy it but unable to use the exchange policy. Now the fun begins.
Called the contact center and they stated that the reason being, it was not delivered by Myntra and it was dispatched by vendor courier and hence Myntra will not pick up the order. So they stated that please cancel and order again. So I asked when I cancel the Order who comes to pick it up and they stated the Myntra team. So if they can come and pick up the product why cannot they exchange it( A big Question Mark).
Then I realized that I ordered another product and it was Rs 499 and Vat on top of that+ Rs 100.so the total amount was RS 598.(it was a gift) Size mismatch and I faced the same issues unable to exchange since out of service area.(I live near Old Airport Bangalore I think its the heart of the city) Then I cancelled the order and received a refund of 499 what happened to my Rs100 gone in the wind. I think they are using this as an excuse to all the customers and making money.
They are cheating us and we keep quite all the time and give these cheat to cheat us and fool us. I hope everyone understand here that this is a big issue. Hope people start sueing Myntra as they are robbing us in board daylight. And I am sure I would get robbed for the Vans I just bought since the vat on that one is close to Rs 300. Customers please get together and lets do something and change hope these giants cheat us of our own money. Please check Myntra Motto and you would understand what this issue is all about, ( Myntra needs to change its Motto)