I bought something for my wife and while return - they harassed like anything. One has to ship back the product at own cost and they will refund limited amount out of that.
Also they don’t give back that amount to your bank account. So you will be required to spend that amount on this website. Please don’t buy any lingerie item from this website.
Order Number # 19886641 Return ID# 2393454. When talked to escalation team - they say wont be able to do any exception in this case.