I wish you a very happy holidays... I am here, writing review for Morpheus Valley Resorts.
This Nature Notes and Morpheus Valley resorts are the same. What I get from my friends is that it was once good!! However, the owners have changed now. So I copied and pasted my review about Morpheus Valley Resorts here !! If Nature Notes and Morpheus Valley Resorts are not the same, please let me know.
We went through several resorts before making this mistake. We wanted an accomodation close to river and affordable. Either they were expensive or access to beas river was longer. Then got into this after coming to know that the river is some 20 ft from accomodation.I heard very positive reviews about the owners. THen through the staff we came to know that Morpheus group acquired that property.We were disappointed but We booked by transferring Rs 12400 (our total amount was 22400) to their bank account well in advance and got the e-receipt within 2 days. When we booked we were 200% sure of our travel. However, due to an unfortunate situation, we had to cancel our trip. We sent a cancellation request one week before our travel date. We had booked flight tickets, cab services and bus tickets using a famous internet site. I got back the amount they assured during our payment.
Then the hassles with Morpheus started. A person named Sanjay who took care of our planning washed off his hands by pointing to Saurabh. Saurabh claimed that his VP has told they would take 50% of the TOTAL amount as cancellation charges. However, in voucher, it was mentioned that they will take one nights charge (Which should come around 3000 RS) if we cancel within 3 days before arrival date (We cancelled 7 working days before arrival date). When I asked him, he told that he would get back to me after discussing with VP. Each time we call them, either he wont pick up the call(which will happen 99% of the time) or he would provide false promises (Will call within an hour/2 days/5 days) etc.
He is not at all accessible through phone. At one point, I got really frustrated and got VP’s number and called him. His first question was "Who gave you my number?" and in a rude tone, told me to call back after 20 minutes. Then he told that they would give us the same voucher back and we can use the same one within one year. However, we were very much irritated and lost confidence in them. So we told them that we would be happy with 50% reduction than visiting them. Then again "No answering" by Saurabh continued.
We didn’t know whom to be contacted or what could be done to get our money back. Then after intense pursuance, we got around 4500 RS back after 40 days of cancellation AND threatening that I will go to consumer court. WE LOST 8000 RS AS CANCELLATION CHARGES. A BIG LOOT ... BEWARE OF MORPHEUS !!! I would have called them atleast 200 times and they picked up hardly 20 times !!!
Moral of this story (1): Never pick any vacation plan without a travel organizer such as "Trip Advisor", "Make My Trip", "Clear Trip" etc who had already established standards. The cost may be moderately more. They may not have cost effective accommodation. However, they will ensure that your trip is well taken care of and would have removed such resorts from their preferences and would stand responsible for their claim. We got this lesson by paying 8000 RS.
Moral of this story (2): Never choose Morpheus Valley resorts at all even if it comes free. They dont have accountability or morality or professional ethics. They don’t even pick up the call and cut the call if we ask any explanation !! I hope they have atleast a hut to stay at their so called resort and would have porridge to feed the tourists. Believe me !! I never asked them other than what they claimed for and I was never rude until yesterday.
We will update here about the courts decision once the case is filed and closed.