Nestaway_care is working closely with MouthShut.com to enhance customer satisfaction.
Their customer service is pathetic. Customer is DEAD for NESTAWAY After Sales. They will penalise you, if you delay rent. But what about the financial and mental agony to the customer. Such pathetic customer experience need to improve before adding 1 million tenants. There is no escalation matrix. All ends with the their useless customer service no, where we will get the Ultimate response, " Sorry, we are reassigning, Please wait patiently".I moved in one of Nest away apartment in Bangalore on 28th Dec. Even after a week, I am not able to cook as their is no provision for a gas stove in the kitchen(This can bee cleared by drilling a hole in the granite slab). I shared disagreement of their checklist and shown the issues to Mr Syed on 29th Dec and he raised the issues internally in your web based system. When I contacted the customer care they shared Vendor no and asked to contact him. He told he is not the vendor for the same. I tried contacting Mr Syed and Mr Saikat Kundu, they are rejecting calls. One Mr Meeran, who offered me help during the booking process also is not responding.