I have been an nri customer for a house let out on rent in Bangalore through no broker and have had the worst service. These are the issues
Their pre move in inspection is more to give you a quotation of what is missing rather than an inspection. Expect a hefty quote from some vendor for missing rods or plug or fan or etc. Their cost is so higher than the market value.
The tenant found my number through another website. They came on their own and I showed the property. When I told no broker they said it was through our website. Then I asked proof of the field executive agent showing the house. That person was not even in the area. When asked, the field agent showed a screenshot of twenty three house visits scheduled and apparently it was difficult to manage! How can someone show twenty three houses in one day. What kind of service can they provide assuming half an hour per property including commute.
House agreement took more than a week to generate. One person to another they kept forwarding me to and no one did anything. Then someone came and spoke with assurance and yet two to three days it took for the agreement to be couriered. The tenant had to wait more than a week to move in as I was not comfortable handing the keys without the agreement.
House inspection per quarter which from the beginning of agreement from March this year no house inspection was done. After following up once they contacted the tent and fixed an appointment and did not show up. Again after a month or so another appointment was fixed. They did not show up. When the tenant spoke, they said inspection done. When we inquired, it turned out the inspection was for some other property. This shows carelessness and what data protection systems are in place which indicates mismatch of data.
When I complained about this in the main whatsapp group, the concerned people exited the group. Such cowardly gesture and no face to show for such a bad service.
I am highly disappointed with the service and wasted my money on no broker. I will discourage anyone from subscribing with your organization. This is total negligence and lack of respect to customer and no broker is the worst housing agency I have ever come across.
Do not go for paid subscription from no broker. According to me it is a waste of money
Please note that I have screen shots and proofs of all the points mentioned above.