I would like to bring to your notice the horrible experience I had with your much touted Nokia Lumia device. I purchased this Nokia Lumia 710 device from one of the Nokia priority shops at Marathahalli, Bangalore on 13 April 2012.
For the THIRD time, I returned my Lumia smart phone for repeat issues - the phone has stopped connecting to 3G, poor audio / call quality (distorted voice), heating issues, screen flickering, getting switched off automatically sometimes. I have asked for a replacement, but Nokia is refusing that and asking me to take the same phone which they say is repaired.
As instructed by Nokia Care, I have submitted the phone to Nokia Care at Marathahalli for the THIRD time on 13 May 2012. Every time, there is a delay of at least 10 days to get the phine repaired - but they will return the same phone and the issue will be there. The Nokia Care is just fancy name - they don’t care at all!
I have even contacted them through Nokia website and also nokiaindiadigitalmarketing@ovi.com. They said that they will contact me and later sent a mail saying that all issues are resolved! I will never purchase another Nokia device and will discourage everyone considering the same if the device is not replaced to my satisfaction.
Kind regards,
Sreejesh.