I made the mistake of buying a bed from Oak and OaK Marathahalli a few days back. The problem is I paid them the full amount before the job got done properly.
The messed up the storage space under the bed. After telling them to take care of it they kept postponing the fix day after day until I finally went there and talked to the guy in person.
At first it was heated but civil until the guy who claimed to be the owner (frankly I think its his son, no man who earns his money thru hard work would behave the way he did to his customer) came in and started pulling attitude. I am a mallu but speak fluent hindi , he immediately assumed I am from North and started saying things like you bloody north indians are like this only. Things got worse after that and finally ended in a fight inside the shop.
One other thing he said was that he would fix the issue now but would never provide service after that even though the bed has a 1 year warranty. Fankly I would rather brun the bed than take it back to him. Bottom line; trust me you and your money deserve better and if anything he dosnt deserve it. I have since been very cautious about my dealings with vendors, esp about paying the full amount.
Jay