Today I took old taxi to airport crn60935260. I was shocked at the bill amount of 615/- for a distance of 27.5 kms. When I contacted the support they told me that they charge 75/- rupees as toll charge. Why are the users charged toll fee when there is no toll for ongoing travel to airport.
On insisting more details the support staff just put me on hold telling she will cross check and come back. The hold was endless and call got disconnected eventually. When booking an estimated charge showed 427/- I would expect a little more definitely as it is an estimate. But not so much.
The worst is why is ola charging 50% toll for ongoing travel and a very unfriendly support staff. This is day light robbery. They also charge 50/- rupees surcharge to top it all. I took the cab at 7:00am today.