I have been a frequent user of Ola Cabs. It was my preferred radio cab company as 1) Meru was often acted very pricey and wouldn’t come for short durations 2) Uber required credit card information.
However during my frequent interactions with Ola, their customer care, their drivers, their offers, I began to realise that they are bringing out offers that are CHEATING customers. Lot of their offers are just meant to attract customers and the 50% off offers are often fraud. Let me elaborate with instances:
In December 2015, they had a 50% off wherein the condition was that if you paid for your ride through Ola Money( and took the ride till 3rd December), you get 50% off. So I booked an Ola cab, recharged my Ola Money account and at the end of the ride paid through the Ola Money. However I was charged the entire amount with no discount. The driver was clueless when I asked him and when I called the customer care, they said that I should have charged my account first and then booked the ride( what I had done was book my ride, then recharge the account and then take the ride) . I argued that this was ridiculous and no where was this mentioned. But the customer care guy kept arguing. Finally I got so fed up of arguing and have up.