Today we booked an OLA cab - my aged parents and my little boy had to go visit 2 places in Pune. There is no option to select the drop location in mobile app, so I decided to instruct the cab driver about the two place. I told him they need to visit these 2 places and you can take the waiting charges - whatever it is. Firstly the driver did not know the route of any place and it took him long to reach the destination.
Secondly, the most disappointing thing was that the driver dropped them at one place, took the money that was billed, and left them saying that for any other place u have to book again. It was around 3 pm in the afternoon in this summer heat, my parents and my little baby boy had to look around for an auto-rickshaw to go to the next place.
My parents also complained that the cab driver had lowered the AC in the cab and was not ready to increase the air conditioning at all. So their ride was very uncomfortable.