Today I booked cab at 2:00 PM from yeswanthpur to Marathahalli for one Business meeting .
I got confirmation message from OLA on my cell before my pickup time. Driver called me and he will be there 2:00 sharp as per my address communication.
I waited till 2:10 pm no cab driver called me and he is not lifting my calls.There was a message in my mobile that cab has been cancelled .
Immediately I calledup to OLA Customer service and taken left and right on their stand and professionalism.I had a Client Meeting at 3:30 sharp. they said they will arranging alternate cab in 10 min. which I cant trust them and have impact on my meeting . And also New Cab driver said in 10 min he come and im sure I cant reach my office on my schedule time.so, I cancelled the cab.
With my experience I can rate OLA cabs are not organised and not at all professional and it is disaster; which will take time for them to grow.
I suggest not to hire a OLA cab for any commited/scheduled meetings or Travels(AIR/Train schedule times.