This is a strict warning to everyone to stay away from Olivea bus services. They are unprofessional, non-customer centric, and the worst bus operators in the country.
I had booked my parents on the bus from Mysore to Bangalore. Not only did they not inform me, I had to call them up to find out that the bus had been cancelled. On top of that, they are now being tardy with the refund.
Their website is glitzy but their service is the exact opposite. Book at the expense of your trip being halted by the worst bus operator in the country.