When customers are made to call or email a customer service “service”, they are not even dealing with the company when they have problems.Using some kind of strange customer service website just makes customers angrier than they already are because they are not even dealing with the company and they do not get any direct communication with the company.
Bad shipping options for the customer are not only unpleasant, but they are extremely unsettling.
When the company gives the customer only one shipping option that is expensive, this leaves the customer with few choices if they must get their shipment faster.Some people may not trust a particular service, or they may need the item soon. When these are not options, the customer will go elsewhere.Without quality customer service, the company will lose customers everyday while they are too busy to answer the phone, offer better shipping options or answer customer emails.