*Please read this before you purchase a product from Omega S-A
It is really a very unhappy experience to have got a lemon (Ref No. 21230416101001) (Watch No. 90630423) from "OMEGA".
Absolutely horrifying experience, To say the least, an expensive malfunctioning piece from such a reputed brand manufacturer, barely half an hour from the said purchase.
The said watch was purchased from a Omega certified retailer, all was good until they sold me the watch and after that its like "Do I know you" type of reaction on their faces....
After adjusting the time on the said watch when I screwed back the crown I was literally horrified to find the hour hand rotating along with the screw-in crowns rotation.
Literally a shock to find an expensive watch malfunctioning and I was horrified at the rather "go to the dogs" kind of attitude from Omega after sales service. Its nearly two months since a formal complaint now and nothing has been resolved. After numerous emails to Omega’s head office in Switzerland, the whole issue is going nowhere.
Omega being a 150 year old company should have a class leading after sales customer support, and these so called heritage driven company should cater to its customers in such a way the rest of the competitive field should make them a bench mark in rather simple situations that involve customer satisfaction.