Due the cancellation of Sahara travels bus from Hyderabad to Bangalore 9.45pm on 24th Oct. 2008, redbus.in booked my ticked in Omer Travels. This is the worst bus (KA 20 A 4907) I ever have seen. This Omer travels is one of the worst, hopeless services in India I can say. No passenger travelled in this trip due to the failure of the bus. This travel people are not bothered about the timings and passenger. They have given different departure timings to different passengers from 8.30 to 10 pm. But the bus did not arrived in time. They have arranged a bus which was under repair in Garage.
At 11pm they have taken all the passenger in two condemned vehicles to the garage and asked us to board
the bus. Some of the passengers surprised to see the bus was leaking oil and water and asked for refund. But that person told that bus is ready for journey. He asked everyone to board the bus at 11pm. One more thing I have to mention is the ticket numbers you have given are like x8 etc. but the there is no such number in the bus. The oemr travels bus person allotted the seats to passengers according to his wish. He collected all the tickets from the passengers and remained off the bus.
At 11pm after everyone is boarded the bus this fellow bus fellow is filling the diesel. He has taken nearly half an hour and started at 11.30pm. Every passenger was watching patiently. After going 2 kilometer the bus started emiting smoke and the smoke came inside the bus also. Unable to sit we all the passengers stopped the vehicle and asked for the refund. They again started repairing the bus. The passengers lost the faith in the bus and came to decision it is very dangerous to travel in such a badly maintained bus. Finally the police
came.
After 2pm they did some repair and asked all the passengers to board. But none of the passengers wanted to board this bad bus. Police convinced some 10 passengers including me to board the bus as it is repaired. Again it started at 3.30pm and after 5 minutes the coolant water leaked again. Then only the driver came to know that the bus can not go to Bangalore. At last I rushed to Airport and caught a flight to bangalore at 8.40am.
After reaching Home Bangalore at 1.30pm I wrote to redbus.in on 25.10.2008 and requested to refund the amount and in future not to transfer the passengers to Omer Travels and de-list any such travels. They simply replied next day saying they will look into the matter and till today 1 Nov. 2008 they have not sent any reply. And also these online sites put in their terms and conditions that they are not responsible for difficulties we face with the Bus staff.
So dear travellers be careful.