I bought this phone from Amazon in December itself. The phone itself is good for the money but that is where the good things end. The customer service of OnePlus is really pathetic. They don’t have much service centers and where they do have it’s the most unprofessional service I have experienced in my lifetime. I have a gunmetal one of theirs, and it had a notoriusly noisy vibrating motor from the start. So naturally I wanted to have it replaced. But the service center guys refuse to acknowledge it and make me wait 2 hours before confiming the issue. I was right there and they were busy in own work rather than examining or atleast taking a look at my device. Mind you it was afternoon and the service center had only two guys and no other customer there. And it was a shady place too. Still haven’t got the phone back so can’t comment on service.They were supposed to update me today evening about the status but obviously they forgot. I would say again that the phone is good. I won’t talk about it’s pros and cons as you’d get 100s of reviews which can go in depth more than I can. But you don’t just buy the phone. You buy the service too and when you have the need for it you feel pretty underwhelmed when you are treated badly. That’s what the extra money these Apples’ and Samsungs’ cost you probably. For OnePlus, you lost a customer today and i’m going to preach not-so-good things about you. For a company who believes in word of mouth and no advertisments, start looking into your priorities really! You talk really big!