"I had ordered from Onlineshoes.com in the past and had good luck. I had returned a pair in the past and everything went smoothly. I had bought a cheap pair of shoes from onlineshoes.com(New Balance) that I didn’t like. I didn’t send them back right away figuring to use them when I worked in the garden. I ordered a better pair of New Balance shoes late last year or early this year and they had an eyelet missing. I experienced the non-working website and 800 number when I tried to get a return authorization. No luck! after several days of trying I decided to try contacting New Balance. They were great to work with. I ended up sending them the defective shoes and they gave me a credit which covered the same pair of shoes from them(less the cost of shipping - about$8.50). Onlineshoes.com is dead but New Balance lives on! I’m thankful they were there for me and helped me with my issue. I still haven’t seen a credit on my card for the cheap pair of shoes I returned to Onlineshoes.com. I’m not holding my breath.vjv