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SamirGarg1@SamirGarg1

May 03, 2022 11:22 AM, 418 Views

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Spoilt my 2 Hitachi ACs

Sr. No.: 220316-002003

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.

The report of your person as attached shows that both the ACs did not have any problems before he serviced them & the Gas was also proper & they were working fine.

I have given multiple complaints in the past 25 days to get my ACs back in working condition, but they have been fully ignored.

If immediate action is not taken to get the ACs working again IMMEDIATELY, we will need to file a complaint in the Consumer Court regarding the deficiency in service & no regard for customer complaint or suffering.

Awaiting reply.

Regards

Samir Garg(M: 9820127458)

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Onsitego

Sep 06, 2023 11:13 AM

Hello Samir,Further to your telephonic conversation on 14th April 2022 with our senior representative, as per the update received from the service team, the service engineer had noted leakages in the cooling coil and the same needed to be replaced.The same could only be replaced on a chargeable basis and it was not feasible to repair the unit without replacing the coil.Since you denied paying for the replacement of the coil we closed the escalation follow up from our end.The inconvenience caused to you was highly regretted.Regards,Team Onsitego