I was an orange user for about two years - I upgraded to a hand set which was pretty awfull ( motorola Z3 -) Having got through six months of my contract the phone was doing me nuts - Terrible software and unreliable operation. so I requested an upgrade to a different hand set - They told me that it would cost £279 to up grade ! - no concessions or help. - They didn’dt give damn.I stayed with them for a few months ( intending to dump them after a the contract ) but as bad luck would have it I managed to get my handset stolen. - and decided to cancel my contract with Orange ( paying £180 ) get my PAK code and move my number to another provider The unhelpful superviser told me that it would take three to five days to issue the PAK number ( which three years prior had only taken 24 hours from issue to full operation on a new network ) -I asked why she could not give me the PAK code on the spot and was told that due to ’security issues’ they were unable to issue it on the phone- or by email - EVEN tho they had my personal pass word, Log in, and secret question confirmed ! ! ARGGHHHH - what more security could they want ! ! ?So I said that I expected to recieve the letter the very next morning - ..... Erm NO she said - it would take between 3 and 5 days - sent Second class post and not recorded ! ! SO - They cann’t give a customer who’s given them the ultimate in security and password comfirmation the data becase it not safe BUT its ok to send that ’Oh SO sensetive ’ data via 2nd class un-recorded post that any Mo FO could interceptI hate them SO much SO MUCHStay clear I tell you -