I purched my first coffee maker. Orbit is nice in it and working fine with coffee making. I tested coffee in veriace places and restorants. But compaire to orbit coffee maker that not much satisfied me with that teast. Its like normal coffee oadinary and coffee maker. Its teast like robotics teast metalic teste. But its make my work easier. Style nad design is nice. Easy to use, quality of product also nice. I havent use customer support or customer care so havent any experiance with it. But its working fine.