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Oyo Rooms

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Oyo Rooms

Anil Sharma@anilsharma_7

Apr 30, 2018 05:55 PM, 1303 Views

OYO room frauds

Booked 2 rooms in Royal Inn Palace for 27th April 18 with booking ID: LOJK8160 with confirmed booking & paid Rs 3278 online.

On arrival at the said hotel on 27th afternoon, the local staff informed that they have no vacancy & that they do not know how OYO has confirmed the booking.

On contacting the helpline the guy put me on hold for connecting to his senior who didn’t turn up even after holding the line for a good 10 minutes. Frustrated I managed to contact one Mr Shashank Gupta from OYO & asked him to refund my money immediately.

Have not received any refund till date. Their system is showing my stay as completed.

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Brand Response

OYO_ORM

Apr 30, 2018 05:58 PM

Dear Anil,We are extremely sorry to note that your experience with us has not been up to the mark and we would like to work on your feedback so that we can ensure the best for you going forward. We request you to please e-mail us your booking details at oyo4u@oyorooms.com from your registered e-mail ID and we'll further investigate the matter. We hope you will write to us with the details and we look forward to connecting with you.