I am writing this review, a month or so after my experience.ONP TULIP Hospital / Phadanis Clinic on Senapati Bapat Road is a pathetic/horrible place where our baby came into this world.
My wife was admitted to this hospital after our Dr Shah suggested us for cashless facility for delivery.
The night she got admitted into hospital @ 11:30PM on 28th May, she had natural pain started, the night doctor told us, we will be taking your wife to special ward for extra care and you need to wait on 4th floor in your room.
Doctor started saline. After 4 hours saline was nearly over, my wife called the nurse four times but no reply from the nurse(they said we will be taking extra care in this ward) finally the saline finished and blood started going upward in the vessel and then Nurse came and disconnected.This is not all. This is just start of SUFFERING
They had added some medicine in Saline due to which the natural pain was reduced till morning @ 6:30AM and they shifted my wife to Normal room on fourth floor and informed me that we need to go for ‘Caesar’ at around 11AM. We got worried about. My wife said she will wait for whatever time for a normal delivery
In the room doctor came to see my wife and informed the medicine to be given patient, nurse simply ignored it and not turned back even after 2 hours. Another doctor came to see after 3 Hrs and shouted to Nurse for not giving medicine on time.
My sister in law is doctor and wife asked multiple times for her present in delivery room, so hospital allowed her to be present in delivery room. My wife forced to wait for normal delivery and we got blessed with baby boy @ 1:43PM. When baby came out and our consulting gynecologist asked the nurse for some equipment which are required only after Normal delivery, those equipment were not present in the delivery room, nurse replied to Dr ‘AAJ KAL NORMAL DELIVERY HOTA KAHA HEIN Madam. Yehi bahut dino bad dua hein’ Our Dr was also surprised to hear that.
After my wife and baby came to the room, we never got help from Nurse for wife’s bath or Toilet
Nurse mentioned the baby weight incorrectly to us as well as in the file(3.8kg). We were surprised to hear that because baby was not looking that healthy. We repeatedly asked for confirmation and same answer. We did weight by our own then we found its 3.1kg
After 2.5 days we started discharge process, as we had company cashless insurance from ICICI Lombard, it took some time as expected and accepted. But the Nurse came to room and added some document in file without saying anything to anyone(3 people were present in the room at that time). I was surprised that we have not given any medicine/ prescription for medicine to be taken by wife after discharge. And after 1 day we realize the nurse just added prescription in file(that too not at top, added somewhere in between the report pages) and we were not aware of it. I got call from billing saying everything done you have to pay certain amount and will get discharge. I paid the amount as per their calculation and was waiting for car for go home. I again got call from Billing saying your doctor has charged Rs 5000/ extra this time and which will not be covered in insurance. As we have fixed charged package with insurance company and we can not send extra amount to insurance company. Also hospital can not give you the package details.(Hospital have charged Rs 10K as Dr charged and your Dr want Rs 15K, you have to pay difference in cash)
Hospital asked for security deposit of Rs 4k(Refundable), in case hospital received lesser amount from insurance company, this deposit will not be refunded. I got the deposite back after 40 days.
While taking discharge I asked for details of all reported related to baby, the doctor on same floor given me the some rating on small paper, and asked to take stamp from reception at ground floor. I moved to ground floor, the receptionist told me this report need to be taken on hospital letter head else is of no issue.(the doctor was also not aware of this) If you don’t want to SUFFER from these you should get all these clarified before going there or avoid going there.! Some Good Things amongst these dirt,
Hospital Infrastructure is really good
No. consulting of doctors
Cleaning and baby handling staff
Aunty came for Baby bath was really good and caring and informative
Hospital has given Collage photo of baby with me and wife