HOMETOWN is a home & kitchen furniture store by Pantaloons. Sadly they do not keep any promises. My home interior was designed and contracted to them. First they promised to deliver in 4-6 weeks. But the nightmare had just begun. On the day our product was supposed to be delivered, they told us it has not yet left the factory. Next they tell us it will arrive in 2 weeks.
Two weeks later, they dont pick up our phone and the customer service does not call us. We go to the store and complain and the store manager assures that it will be taken care of in 4 weeks. After 3 months I still do not have the product nor an answer to my calls. Our experience has been a nighmare to say the least. Customer service is non existent. Do not touch with a ten foot pole. I strongly advice all Pantaloons customers to stay away from this company.