False Commitment, Rude Behavior, Pathetic Service
After multiple rounds of discussion with Ms. Ranjan Patel(from Patel Packers and Movers) , we have agreed to opt for shifting our household items from Mumbai to Jaipur with false commitment as they have told that they have warehouse in major cities including Jaipur but while on the day when shifting has to be done they have told me that direct loading will be done at my location and unloading will be done by their representatives, but after reaching the destination driver told there is no one to unload the household items and driver has unloaded the products in such a way that almost 90% of my household items were damaged even when I informed them they are shouting and to contact insurance company and also told claims would be rejected as only lost or fire case insurance is covered but earlier they confirmed that all things are covered.
Online Tracking: They do not have any website for online tracking, there is no barcode on our luggage for the tracking. They only give false promises
Insurance: Initially they will say entire end to end insurance is covered, post sending the luggage, they told us that only accident and fire to the vehicle is provided(which comes with any third party vehicle insurance). They do not provide any kind of insurance service(FALSE PROMISING)
At Destination(Jaipur) they don’t have manpower in Jaipur and the truck driver is asking for additional 1200 rs. for unloading the luggage else, he will throw the luggage. This was not shared with us in the beginning that they are facing manpower shortage. When called Ms. Ranjan, she didn’t respond to our calls and switched off her mobile phone.
Unloading:
Very poor service, no manners in talking to client, greedy and rude behavior by the Sales Executive, no guarantee of the goods.
To anyone checking this review, please DO NOT USE PATEL PACKERS & MOVERS. Please comment for any more information