I am using paytm for last three years but now I recently bought an earphone with paytm mall app. I applied Coupan as casback and placed the order but after ten days my product not delivered to me so I started to contact in their help and support section but no single reply received to me.
So after 15 days I was really disappointed with paytm delivery so I cancelled my item and it made me really calmed .
But after three days they did not credited my refund amount and again and again I tried to contact with paytm but in help and support section I did not received any solution so finally I called to them as phonetic conversation they make me assured that my refund will initiate in two days .
But after a week my refund not credited to my bank I am still waiting and trying to refund for my money.
So I liked paytm app as only app and and easy to use but totally unhappy with customer service and wrost delivery service.