I am also using paytm from previous 1 year and not to miss any order or process that provide by paytm.
Over 17 crore Indians use Paytm in their daily lives. That’s a lot of people and a lot of usage. There are a few common queries that we get from our users, and we have tried to answer them in one consolidated post. Here we go…
Does transferring money to the Bank from Paytm account take time?
At Paytm, we process your request for sending money to bank instantly every time you press ‘Send Money to Bank’ in the Paytm Passbook. In most cases, this money is reflected in user’s Bank accounts within few minutes.
However, when the banking systems are going through stress due to load spikes, banks could take up to 7 working days to credit the amount in your bank account.
- Is Paytm safe?
Completely. Paytm is PCI DSS compliant in terms of security. We never store customer’s CVV number to ensure their Credit and Debit Card details are completely safe. All financial transactions on Paytm are done with 128-bit encryption SSL security. We also engage in real time monitoring and transaction engine to weed out suspicious transactions and ensure the customer’s money is always secure.
- Does Paytm charge a fee every time you transfer money to bank?
All Paytm users can transfer money from Paytm to their bank account at 0% fee ( till 31st January 2017) . And once we launch Paytm Payments Bank, we will ALWAYS allow you to transfer money from Paytm wallet to Paytm Payments Bank Account at 0% even after 31 Jan’16.
Paytm Wallet to Paytm Wallet ( When you Pay using Paytm to some other Paytm user) : Lifetime 0% Money Transfer from Paytm Wallet to Paytm Payments Bank Account: Lifetime 0% Money Transfer from Paytm Wallet to Any other Bank Account: Applicable Charges Applied by your Bank. Currently it is 0% till 31st Jan 2017.
- Can someone who has access to my phone steal money from my Paytm Wallet?
We have launched an app password feature for your Paytm Wallet. This will ensure money in your Paytm Wallet is safe even if you lose or misplace your phone.
- Does sending money using my mobile number expose me to potential stalkers who can misuse my number?
Your security is of prime concern to us. When you transfer your money using Paytm, we ensure your mobile number is only partially revealed to the recipient.
Only the first two and the last three digits of your mobile number would appear in the recipient’s Paytm Passbook. This not only guarantees our customers full security against any fraud, but also protects them from possible harassment and spam calls.
- Is it safe to pay at Petrol Pumps using Paytm?
We ensure every member of the field staff at petrol pumps accepting Paytm are sensitized & trained about transacting either at the safe distance as specified by PESO or at the sales office of these petrol pumps.
- Is Paytm only for users with a smartphone?
You can use Paytm even without a smartphone or when you don’t have internet. You can simply dial 1800 1800 1234 to pay money from your Paytm account.
To use this service, as a first step, Paytm customers and merchants must set their 4 Digit Paytm PIN by calling 180 1800 1234 They can then enter the recipient’s mobile number, amount and their Paytm PIN to successfully transfer the money from their Paytm wallet to another Paytm wallet