I bought a product from Paytm It was completely low quality and damaged. I wanted to return those and I contacted customer support and I got this replay.
(these are made to order products) what is this mean?(Still you sent it in 2 days. that means this is not made to order products)
Thanks for contacting us.
We understand you would like to know about the return of the product against the Order’1850554548’.
We would like to inform you that we are unable to process the returns of your order as these are made to order products hence cancellations and returns are not allowed. Products are covered under manufacturer warranty for the term specified. In the rare case of any damaged, defective or wrong product received, kindly contact customer service. Free replacements/repair would be done within 2-3 weeks subject to assessment of the complaint.
We hope this helps. Should you need any further assistance, let us know.
Look forward to see you again at Paytm.
Thanks and regards,
Hope this helpfull for paytm buyers.
Next mail from Paytm:
Thanks for shopping with us.
This is with regards to the concern which you have registered with Paytm against the order number 1850554548.
we would like to inform you that we are unable to proceed with your request in lack of proper evidences. Please share your concern with full product image, concern area image and inner outer packaging image to further proceed with your request.
We hope this helps. Should you need any further assistance, let us know.
Look forward to see you again at Paytm.
Thanks and regards,
Paytm Care