THE WHOLE STORY IS THAT I HAVE BOOKED A BUS TICKET AND GOT THE CONFIRMATION FOR BOOKING. ON JOURNEY DAY I RECEIVED A MESSAGE JUST BEFORE 1 HR AGO THAT YOUR TICKET HAS BEEN CANCELLED. I CALLED CUSTOMER CARE BUT THEY DID’NT RESPONDED, THE NEXT DAY I CALLED THEM THEN THEY SAID YOUR AMOUNT WILL BE REFUNDED IN ACCOUNT AND NOT GIVEN ANY EXCUSE FOR CANCELLATION, NOW GUYS 15 DAYS GONE AND I AM STILL WAITING FOR REFUND. THE WORST SERVICE I HAVE EVER FACED BY PAYTM. I WILL SUGGEST U ALL NOT BOOK A SINGLE BUS JOURNEY BY PAYTM.
Customer Service: Mindset is that they will do anything to screw the paying customer. Horrendous, unprofessional, lazy, illogical, sadistic bunch of people manning the customer support.
Order placed on 07Nov 10pm. On receiving e-mail I realized order was pointing to my old Bangalore address and not my current Chennai address. 07Nov 10.15pm I raised a ticket through their website asking Paytm to change shipping address to Chennai. No response till 09Nov. in the meantime, shipping initiated from Noida through BlueDart I call customer care repeated on 09Nov / 10Nov and am told they will update their ticket with my request. I ask to be directed to the logistics team - they refuse to connect. Each time they ask for 48 hours. I start a chain of emails - this is like hitting a wall. The Paytm customer experts sitting behind dumb email terminals keep saying that they cannot change the shipping address at this stage - they refuse to answer why they did not act on my ticket on 07Nov. I escalated this 2 levels up at Paytm( I believe they are still scratching some body part and have no time to address a customer issue) mattress now at Bangalore Paytm has still not instructed Bluedart regarding change in consignee address - I have told BlueDart that I have informed Paytm regarding change in Consignee address from Bangalore to Chennai and they need to work with them.A) There is no timely action from PayTm in this situation. B) Even otherwise they could have acted on my calls / emails to give new instructions to BlueDart. Paytm never had the intent to do this - they keep saying I should accept the mattress at the Bangalore address. Senseless bunch of folks in Customer Service. D they expect me to carry the mattress from Bangalore to Chennai by air / train? C) the escalation mechanism is sheer rubbish - no accountability to even respond to a customer, let alone attempt to resolve an issue. Customer Service is wrong name for such people - they should call themselves "Screw the Customer" department Had it been Amazon / Flipkart they would have taken action without asking any questions. I have shopped extensively on Paytm because of the cashbacks. This experience with their customer support warrants me to stop shopping at Paytm.
I have returned 3 products back support was good from customer care guys but instead of giving 3 products money back they have cut down one product price and gave me remaining two products money only that to in paytm wallet so they want to shop again once more in their site. And mostly customer care guys will reply to your mail only once a day . customer care people they dont reply more than one mail per day and I have waited more than 10days for the refund and later on I got only 2 products money . before it used to be better not this much worst . friends whoever wanna buy it in this PAYTM site read the review and dont buy any product that comes in cheaper price hey say its for discount but they dont give you unless they have some profit in products.
I want PAYTM to treat this matter seriously and action on this ASAP.Please find my cencerns below:
Fraud in ticket Rates. Rest all passengers in bus paid 200/Person. I charged with 350/Person. I thought there will be good bus if showing in PAYTM because there is trust binded with it but on reality it’s werst bus I have ever travelled.Goods were lying around me and my family.There was no way because was totally trapped\cheated by PAYTM. I will be happy to share the pics when I was travellig, Let me Know if required.