On 14th November 2015 a message flashed on my televsion screen that balance in my Tata Sky DTH 1119862181 was critically low. So I re-charged it by paying through Paytm for Rs. 1, 500/-. To my horror I discovered that my Tata Sky Account was not re-charged. A wrong account number had been flashed on my television screen. Immediately I asked Paytm to stop payment as I already had sufficient balance in my Tata Sky Account. But my requests fell on deaf ears and inspite of several telephone calls, messages etc., till date I have not received a credit reversal/refund from Paytm.
I am giving below a transcript of the transaction as it appears on Paytm website:
Recharge of Tata Sky DTH 1119862181
Your order is successful
Rs 1, 500
1331502415
14 Nov’15 11:54 am
Rs 1, 500
Recharge of Vodafone Mobile 8585909529
We have refunded the amount to your Paytm wallet for your failed order
Rs 600
1317678658
07 Nov’15 3:34 pm
Rs 600
Paytm Cash
Successful
Rs 1, 500
1304370643
01 Nov’15 10:39 am
Rs 1, 500
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It may be noted from the above that the tall claims made by Paytm to help 24X7; 100% assurance; happiness guaranteed are actually not true. I am sure there would be many such instances where users of Paytm have suffered like I have. Buyer beware - forewarned is forarmed. Please do not use this payment method where you have no control over payments made.