I had been making quite a few transactions on PayTM now a days and to be frank, they have improved a lot. The Concept of gifting things and cashback is attracting many people. I even upgraded my wallet which was smooth transaction. Refunding back to CC/Bank account is just a breeze and its so fast. Return service is better than Flipkart and Amazon.
The Layout and design of the app is simple and user friendly. I had lot of issues with both of them and none so far with PayTM. Cash back is the main feature of the app. There have been no problems on cash backs. Just an email or call to customer service resolved most of the issues in a single day. In terms of usefulness, their deals are amazing to say the least. I was facing a issue where I was not able to place any order from my account. It was working fine on my friends account. I sent detail screen shots of error messages to customer care and insisted them to send it to back end team. They were able to resolve it in 12 hrs flat. They called, emailed and made sure things were set right. Very few orders get cancelled due to seller and stock availability. Even their wallet service is being accepted on many websites now. Definetly recommend everyone.