I bought a New Dell Laptop from Paytm Mall on 25.12.2020. On receipt of laptop I found that the charger cables of 1 single charger were of different colors and the charger was overheating. On registering the product for warranty I observed that the product was already registered on 08.12.2020 I.e. before my purchase. This was sufficient to prove that I was sold an used product and on requesting refund/replacement they are not bothering to reply inspite of placing the replacement request in the stipulate timelines. They are crooks. Beware!!!