I made payment for my MTNL bill on payzapp. to my surprise the money was refunded back after 4 days without any explanation. payzapp was not even aware that the credit card refunded the money back.
this is a difficult situation as I got to know of the same when I received the next bill with non payment charges. I was made to pay a penalty but will also impact my credit score as they utility payments are being used by experian and other companies to calculate your credit score.
SHAME on payzapp for not being able to master the simple art of payment when so many other wallets have mastered the same. pl hire some people from freecahrge or paytm. or shut down your services.