I ordered a wardrobe from pepperfry and was slightly worried because first time buying big furniture online is confusing. I kept asking questions on chat and call before placing the order, the customer service team patiently explained about delivery and assembly timeline. product came almost on time, one day later than the promised date but the team informed me in advance so it was not an issue. the delivery guys were polite and unpacked it carefully. assembly carpenter came the next day, fixed the wardrobe properly and also explained how to take care of it. I had seen people complain online about return policies, so I also checked with them, they clearly told me about 7 day return and how exceptions are handled. in my case no damage so I did not need to return. product quality looks fine and I feel it is worth the price. overall a decent experience, will check again if I find something suitable.