Till date I have been a major shopper on Pepperfry as I didnt face an issue of having to return a product in case I didnt like the product!
PLEASE BE WARNED WHILE BUYING THE PRODUCT THE TERMS SAYS EASY 7 DAYS RETURNS BUT ACTUALLY THEY DO NOT ACCEPT THE RETURN UNLESS THE PRODUCT IS DAMAGED / EATEN BY TERMITES /DEFECTIVE ETC
THEY DO NOT HAVE A NO QUESTIONS ASKED 7 DAYS RETURN POLICY LIKE AMAZON, SNAPDEAL, FLIPKART ETC WHEREIN IF YOU REALIZE THE PRODUCT DOES NOT MATCH YOUR EXPECTATION OR YOU DONT LIKE THE PRODUCT AFTER PHYSICALLY OPENING IT THEN YOU CANNOT RETURN THE PRODUCT! THEY WILL JUST NOT ACCEPT IT!
customer care is pathetic - you will have to wait for like 5-6 mins and then later the customer support executive will challenge you - did you read this and that etc etc? didnt read it? well too bad!.
they expect you to have read the fine print in some part of their website. crooks.if you didnt read it its your fault etc etc why would i? all sites have a 7 days easy returns policy? I have every right to return a product if I dont like it and cannot use it! but pepperfry doesnt think so!
so obviously their returns policy does not benchmark itself to the industry standard
You are better off buying the same product(if available) from other sites than from pepperfry! sometimes even the rates are better on other sites which if you do a check you will find out .
buy a product from pepperfry ONLY if you are 100% sure you are not going to return it