I purchased a lunch box of three container box Rs.87 on 18/10/2013 order no. 300135175-KD1079776- P-OD2046. Some time after I have received this item but not according my order item. One box was missing. I have contact to Pepperfry to take help but they are not able to help me.
I m giving conversation between us:
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Shekhar: Hi,
Shekhar: I am Shekhar and will assist you throughout your query.
Shekhar: Thanks a lot for your patience.
Shekhar :)
Shekhar: I will try my best to help.
Ashish: Hi.
Ashish: My order no. is300135175
Ashish: And my complain no. is 00502670
Shekhar: Please wait while I check this order information
Ashish: I want to know status on this.
Shekhar: Jenny will give you an update by tomorrow she is still working on your case.
Shekhar: I will tell her to help you out with the update asap.
Shekhar: Be rest assured.
Ashish: As per discussion with Shekhar he says that Jenny will update u tomorrow on 27/10/2013 but I have no any update about same.
Ashish: It is too much
Ashish: U say finally. u will replace it or not.
Shekhar: I am checking this with my supervisor
Shekhar: One box is missing right?
Ashish: Y
Ashish: I want replace complete lunch box.
Shekhar: We will initiate a refund for that one box.
Shekhar: Will that be fine?
Ashish: No
Ashish: It is useless for me.
Shekhar: The maximum that we can do is we will send you a declaration form
Shekhar: That will all the details to send the item back.
Shekhar: Once we receive the item back we will initiate a refund.
Shekhar: We will pay the courier charges up to Rs. 150 for you.
Ashish: It is not my headache what u do.
Ashish: I want my complete money in my bank account.
Shekhar: We will send you a declaration form in 24 hours.
Shekhar: On jaincat1990@gmail.com
Ashish: I not understand what u want to declare?
Shekhar: That will have all the information to send the item back to us.
Ashish: I have no time for this.
Ashish: If I have then I purchase same item from the at market low price.
Shekhar: I am sorry we do not have a replacement policy.
Ashish: No problem refund my all money in my bank.
Ashish: And pick up ur item.
Shekhar: We cannot provide reverse pick up we will send you a Dec form.
Shekhar: Please send the item back.
Ashish: Sir I have already told u, I have no time for this.
Ashish: U have sent my rs. 87 only not more or not less.
Shekhar: I am sorry I have already informed you that we do not provide reverse pick up neither we provide replacement
Ashish: U can refund money.
Ashish: Can u do it.?
Ashish: I have shortage of time. so what ur finally decision?
Shekhar: Yes but once we receive the item back then we can initiate a refund.
Ashish: So pick up it.
Shekhar: I am sorry we do not provide reverse pick up.
Ashish: Aap kehna kya chahte hai? Aap refund tb kroge jb aapko item mil jaega or aapke pas iski facility bhi nhi hai. Aur mere pas iske liye faltu time nhi h
Ashish: What is wrong with u?
Shekhar: I am sorry I cannot help you with the reverse pick up or replacement
Ashish: Is it ur final decision?
Ashish: Confirm it and then bye.
Ashish: Confirm .
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