I have purchased a Queen size bed, within 2 weeks I have reported issue with broken piece, They came and fixed. it again it happened and I raised complaint and I got an irresponsible reply as following.
We have checked your order details and we are sorry to inform you that we won’t be able to assist in this matter. Because after investigating the images sent by you our relevant department has come to the conclusion that problem has occurred due to wear and tear of the product which is not covered under our warranty.
I am not sakthiman to tear a bed.