Ive purchased furniture from a couple of online sites before, and Pepperfry was definitely a better experience overall. The product descriptions were very detailed, and the bed I ordered looked the same as the images on the site. The pricing was reasonable, especially after applying a card offer. One concern I had was about returns, since I had faced delays with another brand earlier. With Pepperfry, the table I received had a small scratch, and I raised a return request through the app. The response was quickthey offered either repair or replacement, and I chose replacement. Within a week, I had a new piece delivered without any extra cost. I was honestly surprised at how smooth that process went. Many reviews here highlight negatives, but my experience showed me Pepperfry is reliable if something goes wrong, and I now feel more confident shopping with them.