Such a pathetic service
- This product
https://pepperfry.com/two-door-storage-cabinet-in-ash-light-finish-by-heveapac-1193777.html
was ordered a month ago( order number 300615095)
After calling several times in customer care no one knew when the product would be delivered.
After more than a month, someone came and kept a parcel at home and went.
I was happy to get the parcel after a month!
4. The waybill was addressed to someone else, and the order id dint match with mine.
- I opened the package and checked, some wrong product of very less dimension was sent
( Pic is attached)
I called customer care the same day they said it cannot happen as its properly updated in their record that the correct product is delivered.
I immediately sent images of the item on same day, next day too they confirmed it was a mistake from their end.
Now when I called them again they said they never received the pictures as if nothing wrong has happened from them.
After many calls and chats on customer service, they are telling they cant send the correct product .
They also said once during the telephonic conversation to keep the wrong product itself if I like it! What kind of company is this?
-chat record.
Anisha: But we do not have the replacement policy
Ashok: Its not replacement policy
Ashok: you have delivered a wrong product
Ashok: you have to deliver the correct product
Ashok: I will forward the request to higher management
Anisha: I do understand but we have refund policy
Ashok:?
Anisha: But we cannot give you replacement as we know that mistake is from our end