I just love this brand and this product. The product has a great Style and Design. You can adjust the temperature with the knob for various different clothes. So far, I never faced any problems with the product. It is easy to use and durable. I did not use any help lines and support groups for this product yet but I believe that they are the best in the market for irons. The reason I say this is because I have used 2 of their products and it is turned out to be the best in the market so far.